Terms of service

Zhuhai Ruran Intelligent Technology Co., Ltd. and/or its authorized affiliates, operators, distributors, or service providers (collectively, "Sunlipro," "we," "us," or the "Company") provide the Sunlipro Limited Warranty Service (the "Service") in accordance with these Sunlipro Limited Warranty Service Terms (the "Terms").

Customers should review these Terms before requesting warranty service. These Terms apply only to eligible Sunlipro products purchased through authorized sales channels and used in accordance with the applicable product instructions.

Article 1. Scope of Coverage

Products manufactured by or for Sunlipro are eligible for coverage under the Service, subject to these Terms and applicable law.

The Service is available only in the United States and may only be used by customers residing in the United States.

Unless otherwise stated in writing, the Service covers the main unit only. Accessories, consumable parts, removable parts, remote controls, adapters, cables, packaging, and other non-main-unit items are not covered under this limited warranty.

This limited warranty applies only to defects in materials or workmanship under normal consumer use. It does not cover problems caused by misuse, unauthorized modification, accident, improper installation, improper maintenance, or other excluded circumstances described below.

Article 2. Warranty Period

2.1 Warranty Period

The limited warranty period for the main unit is three (3) years from the date of purchase, unless otherwise stated in the product documentation or required by applicable law.

For light source components included in the main unit, such as lamp units or similar light-emitting components, the limited warranty period is one (1) year from the date of purchase, unless otherwise stated in writing or required by applicable law.

2.2 How to Use the Warranty Service

If you wish to request warranty service, please contact the Sunlipro Support Center listed below. You may be asked to provide proof of purchase, product model, serial number, order number, photos, videos, a description of the issue, and other information reasonably necessary to verify eligibility and diagnose the issue.

After reviewing the submitted information and, where applicable, the product submitted for inspection, Sunlipro will determine whether the product is eligible for warranty service and whether repair, replacement, troubleshooting, or another remedy is appropriate.

To resolve the issue more promptly, Sunlipro may provide a replacement unit with equivalent or superior performance. The replacement unit may be new, refurbished, reconditioned, or functionally equivalent, to the extent permitted by applicable law.

If a replacement is provided, the defective unit may be collected at the time of replacement. Unless otherwise instructed by Sunlipro, the replaced defective unit becomes the property of Sunlipro. If Sunlipro determines that collection is unnecessary, the customer is responsible for properly disposing of the defective unit in accordance with applicable laws and regulations.

Article 3. Service Fees

3.1 Service Fees

If the product is within the applicable warranty period and the issue is covered by this limited warranty, the warranty service will be provided free of charge.

If the warranty period has expired, or if the issue is not covered by this limited warranty, repair, replacement, inspection, shipping, handling, or other services may be provided for a fee, subject to availability and Sunlipro's service policies.

3.2 Breakdown of Service Fees

For out-of-warranty service, the total service fee may include the following:

A. Repair Service Fee
This may include parts costs, labor costs, inspection fees, administrative fees, and other applicable service costs. Fees may vary depending on the model, issue, parts availability, and service method. The Support Center will provide available details before paid service begins.

B. Shipping Costs
If the product is within the applicable warranty period and the issue is covered by this limited warranty, Sunlipro will bear standard shipping costs related to warranty service, unless otherwise required by applicable law or stated by Sunlipro. If the warranty period has expired or the issue is not covered, shipping costs may be the responsibility of the customer.

Article 4. Warranty Period for Replacement Units

The warranty period for a replacement unit is ninety (90) days from the date the exchange repair is completed, or the remainder of the original product's applicable warranty period, whichever is longer.

If a covered defect occurs within the applicable replacement warranty period, warranty service will be provided in accordance with these Terms.

Article 5. Exclusions

5.1 The following situations are not eligible for repair or warranty service:

1. If, after review by Sunlipro Customer Support, repair or replacement is deemed unnecessary or the product is found to be functioning normally.
2. If valid proof of purchase cannot be provided, or if the submitted proof of purchase does not include required information specified by Sunlipro, such as place of purchase, date of purchase, product name or model name, order number, or product serial number.
3. Malfunctions, failures, or damage caused by human factors, misuse, abuse, intentional damage, dropping, improper handling, improper installation, or similar actions.
4. If after-sales service, parts, repair support, or replacement support for the applicable product has been discontinued, except where otherwise required by applicable law.

5.2 The following situations are not eligible for free repair, even within the warranty period:

1. If the proof of purchase does not include required information necessary to confirm warranty eligibility or warranty period.
2. If the product was purchased from unofficial, unauthorized, second-hand, resale, auction, liquidation, or non-authorized online or physical stores.
3. Exterior damage, cosmetic damage, normal wear and tear, or product malfunction caused by human factors.
4. If the product nameplate, serial number, SN barcode, security seal, or identifying label has been removed, damaged, altered, is unidentifiable, or shows signs of tampering.
5. Malfunctions caused by misuse, improper handling, improper operation, or failure to follow the instructions, warnings, or maintenance requirements provided in the product manual.
6. Failures or defects resulting from modifications, disassembly, unauthorized repairs, unauthorized parts, or use with third-party products, accessories, power supplies, adapters, or software not approved by Sunlipro.
7. Failures or damage caused after delivery due to transportation, dropping, impact, water exposure, liquid ingress, moisture, corrosion, excessive heat, improper voltage, or similar incidents.
8. Damage resulting from theft, loss, misplacement, fraud, embezzlement, intentional acts, harmful acts by third parties, or other events outside Sunlipro's control.
9. Damage caused by force majeure or external events, such as fire, flood, lightning, earthquake, traffic accidents, natural disasters, power surges, or other similar events.
10. Any other case deemed non-compliant with these Terms, Sunlipro's service policies, product instructions, or applicable requirements.

Article 6. Important Notes Regarding Application of These Terms

When returning a defective unit, please include the main unit and any accessories, parts, or materials requested by Sunlipro Support. Accessories such as remote controls may be required for diagnosis or replacement processing, even if such accessories are not independently covered by the limited warranty.

To the maximum extent permitted by applicable law, Sunlipro shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of business opportunities, loss of data, loss of use, business interruption, accident compensation, damage to items other than Sunlipro products, or other business losses, regardless of whether such losses were foreseeable.

Nothing in these Terms is intended to exclude, restrict, or modify any rights that cannot be excluded, restricted, or modified under applicable law. Some jurisdictions do not allow certain exclusions or limitations, so some of the above limitations may not apply to you.

Article 7. Prohibited Conduct

When applying for the Service, requesting warranty coverage, or otherwise using the Service, the following actions are prohibited:

1. Providing false registration information, notifications, statements, documents, proof of purchase, product photos, videos, serial numbers, or declarations.
2. Impersonating a third party or using another person's account, order, identity, proof of purchase, or product information to use the Service.
3. Using the Service for fraudulent, abusive, improper, commercial resale, or unauthorized purposes.
4. Assigning, subcontracting, selling, transferring, or otherwise succeeding to any rights, obligations, claims, or contractual position arising under the Service agreement to a third party without Sunlipro's prior consent.
5. Infringing or potentially infringing upon the intellectual property rights, ownership rights, privacy rights, or other rights of Sunlipro or any third party.
6. Defaming, slandering, harassing, threatening, or damaging the reputation or credibility of Sunlipro, its employees, service providers, users, or any third party.
7. Interfering with other users' use of the Service.
8. Unauthorized access to Sunlipro's or a third party's equipment, systems, accounts, networks, or service infrastructure, or imposing excessive burdens on such systems.
9. Interfering or potentially interfering with Sunlipro's business operations, customer support, logistics, repair processing, or service operation.
10. Causing or potentially causing disadvantage, damage, loss, liability, or expense to Sunlipro or any third party.
11. Engaging in criminal acts, fraudulent acts, unlawful acts, or acts that may lead to criminal or civil liability.
12. Any acts that violate laws and regulations, public order and morals, these Terms, applicable platform rules, or other applicable conditions, or acts that may do so.

Article 8. Amendments to These Terms

Sunlipro may revise these Terms from time to time to reflect changes in products, service methods, business operations, platform requirements, or applicable laws.

Unless otherwise stated by Sunlipro or required by applicable law, revised Terms will apply prospectively from the time they are posted on Sunlipro's website or otherwise made available. Revisions will not reduce the warranty rights already granted for products purchased before the effective date of the revised Terms, except to the extent permitted by applicable law.

Revisions may include, but are not limited to, clarifying warranty procedures, modifying eligible products, updating support channels, changing service methods, limiting or excluding certain service content, or discontinuing service for products that are no longer supported, subject to applicable law.

Please review the latest version of these Terms carefully before requesting warranty service.